Terms & Conditions

• After Hours Check-In Fees:

Upon arrival, a team member will be available to welcome you, complete your registration, provide you with a property tour and show you to your accommodation.

We ask that you please confirm your arrival time at least one-day prior to your arrival date.

Check-in is from 3:00PM – 5:00PM 

Any check-ins after 5:00PM need to be confirmed with our office.

• • From 5:00PM – 10:00PM there is a late check-in fee of $55.
  • After 10:00PM there is a late check-in fee of $85.

• Late Check-Out Fees:

Check-out time is 11:00AM

A late check-out fee of $200 will be automatically charged to any guest that checks out after 11:00AM (unless you have confirmed a late check-out with our office).

• Private Stay Cancellation Policy: 

A 50% refund will be provided for direct bookings canceled at least 30 days prior to the arrival date.

Direct bookings canceled more than 45 days prior to the arrival date will be provided a full refund.

All direct bookings canceled with less than 30 days prior to the arrival date no refund will be provided, Hale Akua will retain the full booking amount.

Please be advised that any cancellations for your private retreat stay rooms must be made in writing. Kindly send us an email at contact@haleakua.org to initiate the cancellation process. Only emails sent to this address will be considered official correspondences and notices for cancellation. Please note that, over the phone cancellation, text messages or voicemails will not be accepted as official notices and may cause your cancellation request not to be considered.. Thank you for your understanding and cooperation.

• Minimum and Maximum Length of Stay: The minimum length of stay for our accommodations is 2 nights except for the Waterfall House, Cliff House, and The Villa which require a 3-night minimum. The maximum length of stay at any of our accommodations is 30 nights. 

• Property Compliance & Damage Policy:

All guest of Hale Akua must drive 5 MPH on Door of Faith Rd.

Quiet hours are from 9:00PM – 8:00AM.

Guests will be charged for failure to adhere to any compliances or for any damages that occur during a guest stay.

Terrestrial pests on Hawaii

Before booking your stay, we want to make sure that you know a few things about our lovely retreat space. We are an organic retreat center and farm. Centered in a tropical rainforest with many weird and wonderful insect species that look like something straight out of the most far-fetched sci-fi movie! We do not use harsh non-natural pesticides or cleaning chemicals. As a result, we occasionally have more animal visitors. These may include cute geckos, ants, large flying cockroaches, centipedes, cane spiders and mice. We are in their natural habitat. Let the office know if any of these guests are making you uncomfortable, we will have them removed for you. We will not refund your stay for these house guests.

Additionally, we kindly request you to carry your own flash lights in addition to your cell phone torch light to help with navigating through the property pathways at night where light might me minimal.

Room & property damages include, but are not limited to:

• • Excessive Need for Cleaning of an Individual Room (i.e. makeup, face medications including benzoyl peroxide, oil stains, tanning products, excessive trash, unwelcome odors, etc.)
  • Stained/Unsalvageable Towels or Linen
  • Damaged and/or Missing Items within Accommodation
  • Damaged and/or Missing Items within: Retreat Facilities, Venue/Meeting Spaces and Grounds (this includes cabana kitchen, pool/hot tub areas, sauna, farm, gardens and all of Hale Akua landscaping).

NO SMOKING! Smoking is not allowed on Hale Akua property, in any of our accommodations or in any of our venue/meeting spaces.You may smoke at the end of the driveway on Door of Faith Rd. Failure to abide by this no smoking policy will result in a $500 fee (per person, room/house, incident).

Respect the Eco-Retreat Facilities

Please recycle and dispose of your trash properly. If using the community kitchen, guests are required to properly clean-up after themselves.

Guest must shower once before entering the hot tub or pool.

Hale Akua reserves the right to charge a compliance or damage fee based on the severity of the violation and/or Hale Akua’s assessment of the damage that incurred during the guest(s) stay.

• Lost Keys:

Registered guest will be charged a $30 fee for each room key not returned upon check-out.

Hale Akua Garden Farm & Eco-Retreat Center
P. O. Box 767, Haiku, HI 96708 (808) 572-9300; 

contact@haleakua.org

• Power Outages and Solor Powered Battery Backup:

The solar electric system at Hale Akua currently consists of 200 solar panels, 12 inverters and 24 solar batteries. Lori Grace has invested in this system to prevent unnecessary contribution to climate change. This solar electric system will add another two days of electricity, provided there has been an adequate amount of sunlight charge before an electrical outage. We also have 10 Eco-Flow batteries (3kw electricity per room) which can add two to three days of electricity if needed. Learning to live on limited electricity is a wonderful and necessary education for our current climate situation. We would like for all our guests to learn to work together with our staff in these situations.
Large hotels here on Maui that experience an electrical failure do not provide backup power, nor do they offer refunds. As we do not feel responsible for Hawaiian Electric’s failures, there will be an opportunity for education rather than a refund if we have an outage, and our staff will assist you the best they can.